Terms and Conditions
Terms and Conditions
Here at Craftables we pride ourselves on delivering the best possible quality products and service
We take offsite payment via Bank deposit or credit card payment using a secure gateway.
We will not send out any orders until payment is made in full, unless previously arranged.
Local delivery to Tauranga and other Cities, Towns within New Zealand
Our deliveries are collected by and delivered by PBT Couriers – www.pbt.com
Rural Deliveries - Deliveries are forwarded from PBT to NZ Post(may incur an extra charge)
We take no responsibility for deliveries passed onto NZ Post or any other 3rd party
PO Box deliveries will not be delivered by PBT, they are passed onto NZ Post for delivery- We take no responsibility for PO BOX deliveries .
We suggest you have any orders delivered to a physical address, as often the deliveries are larger than a PO Box will take.
Every order sent out has PBT tracking-
We do send you an email the day your delivery leaves our store, we suggest one to two days delivery and three for rural, if an order takes more than five days from the delivery email please contact us as soon as possible as it is much easier to track an item in the same week.
- Delivery Address
The delivery address supplied by you, is printed from the order.
If this address is incorrect and the product is delivered to the address provided we take no responsibly for it. Please check details of the address first.
- Delivery Payment
When selecting what delivery method to use, please be aware that pick up instore means just that, if you intend on having it delivered please make sure you have picked the correct delivery cost for your address.
We will not send out orders until the right delivery fee is paid.
- Free Delivery
We offer Free delivery for orders over $50.00 within New Zealand
- Pre orders
We hold a large amount of stock, however sometimes our stock levels do run out, they come under a Pre order product – If this occurs, the product become pre order. We try our best to have any pre order product to you as fast as we possibly can, however we are under the mercy of Customs and Transport, some weeks we are forced to wait longer than we expect -this is out of our control.
Pre order means Zero Quantity
We sometimes offer New Collections as Pre orders as it has zero quantity
– As per Pre order
We have a large number of products and try to keep on top of the current numbers and quantity on the website- We show most of our stocks quantity numbers.
We do sometimes have an oversight or a shortage in products -
If this is the case with ordering we will contact you and let you know when you can expect delivery or if there is an issue with the order.
If the product shows ‘Pre order’ it is out of stock – You can still order the product but it will be delivered when the next shipment arrives. Shipment can be anything from a week to four weeks depending on the shipment turnaround.
We are always currently updating older or retired products, sometimes we are only informed that a product is retired when we order them, or the product is not supplied from the supplier.
We are sorry for any order that may fall under the retired product, we will always try to help you find you an alternative were possible.
- Sold out
Sold out means that it is a retired product or a product we can no longer supply it.
If you are unsure about a product please contact us, so we can help out or check for you.
By ordering through Craftables website you agree to the Terms and conditions of our site.
Regards the Craftables Team